REFUND POLICY
We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it and in its original packaging. You’ll also need proof of purchase.
All costs associated with shipping returned items back to Pokeworld Australia are at the buyers expense.
To start a return, you can contact us at ugur@pokeworldaustralia.com or accounts@pokeworldaustralia.com. If your return is accepted, we’ll provide you with further information on the return process. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned such as sealed products (booster boxes, booster packs) if opened or unsealed. Please get in touch if you have questions or concerns about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Store Credit
We will notify you once we’ve received and inspected your return, and let you know if the store credit was approved or not. If approved, you’ll be automatically have store credit.